How we hire
Our hiring process is designed to help us understand your skills, how you approach your work and what you could bring to Koala, while giving you the opportunity to get to know us too. We want to get to know the real you, because we know the best teams aren’t made up of people who all look, think or work the same way. Different backgrounds, experiences and perspectives challenge our thinking, open up new ideas and help us see things differently.
What matters to us
We’re building a team of people with energy, ambition and a bias for action. People who are willing to test, learn and try again, seek out feedback and leave their ego at the door.
And we expect just as much of ourselves when it comes to hiring. We’ll be open and respectful, keep you in the loop and make sure you have the space to ask questions, get to know us and decide if Koala is right for you.
Our hiring process
Throw your hat in the ring
Found a role that feels like a good fit? Send us your application. Our Talent team reviews every application, using AI to help us work through applications more efficiently. AI supports the process, but our people make the decisions.
Chat with talent
Our first chat to get to know each other. We'll cover culture, the role, salary and what you're looking for. Bring your questions too!
Meet the hiring manager
Next, you’ll meet the hiring manager to dig deeper into your experience, how you work and the role itself.
It’s also your chance to get a better feel for the team, ask questions and understand what the role is really like.
Show us how you think
For many of our roles, we’ll ask you to complete a practical challenge.
We keep these relevant to the kind of work you’d actually be doing. We’ll tell you what we’re looking for, how much time we expect you to spend on it and whether there are any guidelines around using AI.
The final round
Depending on the role, there might be one final conversation before we make a decision. We’ll let you know who you’re meeting and what to expect beforehand.
Before we make it official
Before we make things official, we’ll usually chat with a couple of people you’ve worked with before.
For some roles, including certain Finance and Legal positions, we may also complete a background check. We’ll always let you know if that applies to you early in the process and what to expect.
Hiring FAQ's
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How does Koala use AI in the hiring process?
We use AI to help our Talent team organise applications, take interview notes and handle some of the admin that comes with hiring. It helps us work more efficiently, but AI doesn’t decide who progresses or who we hire. Those decisions are made by our people.
Want more detail on how your data’s used? Take a look at our privacy policy or get in touch.
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Can I use AI in my application?
Absolutely. AI can be a useful tool for researching Koala, preparing for interviews or helping you shape your application. Just make sure what you share with us reflects your own experience, skills and thinking.
For practical challenges, we'll let you know upfront if there are any specific guidelines around using AI.
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How long does it take to hire at Koala?
Every role is a little different, but our hiring process generally takes around four weeks from your first conversation with our Talent team through to a decision. We’ll keep you in the loop along the way, so you know what’s happening, what’s next and if anything changes. And hopefully, it ends with a big YES.
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Will I hear back if I’m unsuccessful?
Yes. We know waiting around for an answer isn’t fun, so we’ll always let you know the outcome of your application. If you’ve interviewed with us, someone from our Talent team will be in touch to close the loop.
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What if I need an adjustment during the hiring process?
Let our Talent team know if there’s anything we can do to help you take part in the hiring process. We’ll work with you to understand what you need and what we can do to support you.